Shipping & Payment

Payment methods

Dear customer,

In principle, the following payment options are available to you for the payment of your order:

Payment in advance

After receipt of the order confirmation and the invoice number contained therein you can pay your order by prepayment. As soon as the purchase price has been received on our account, the goods will be shipped to you.

Payment by credit card

Pay conveniently, easily and securely with your credit card. We accept Visa and Mastercard. In addition to your credit card company, we require the card number, validity and check digit of your card during the ordering process. The purchase amount is immediately transferred to our bank account. This way you will receive your goods even faster.

Payment by SEPA direct debit

In contrast to a credit transfer, a direct debit transaction is not initiated by the payer but by the payee. The direct debit procedure is very popular as a payment method due to the lower effort for the payer and the planning security for the seller. All that is required is a direct debit order from the customer to the seller, which the customer can of course revoke at any time.

Payment via PayPal

The PayPal payment method enables you to pay securely, easily and quickly in online shops. The purchase amount is immediately transferred to our bank account. So you receive your goods even faster. Prerequisite for the payment with PayPal is a free registered user account with PayPal. Further information about PayPal and the possibility to register can be found at http://www.paypal.de/.

Shipping

We ship your goods with our shipping service provider DHL.
The dispatch within Germany is free with an order value over 100 EUR.
For orders under 100 EUR value of goods we charge a flat rate between 3,00€ and 4,90€ depending on size and weight.
Your order will be securely packed by our shipping service and comfortably delivered to your home by DHL. Particularly large products are delivered – within Germany – by forwarding agency to the delivery address indicated by you.

The shipping costs for international shipping can be found in the following overview:

up to 2 kg up to 5 kg up to 10 kg up to 20 kg

Zone 1 9,00€ 17, 99€ 22,99 € 33,99 €

Zone 2 16,00€ 29,99 € 35,99 € 49,99 €

Zone 3 16,00€ 30,99 € 38,99 € 53,99 €

Zone 4 16,00€ 37,99€ 54,99€ 76,99€

Zone 1: European Union EU (see list of countries below)
Zone 2: Switzerland
Zone 3: Rest. Europe (excluding Russian Federation) Zone 4: USA

International shipment of general cargo:
We have to charge logistics surcharges for unusually bulky products. These are calculated according to the volume of the package (incl. packaging) and must be requested separately!

Please note that deliveries to countries outside the EU may be subject to import sales tax and customs clearance fees, which you as a customer must pay.

Zone 1: European Union EU

The following countries belong to the European Union (EU): Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Aland Islands), France (incl. Monaco; except overseas territories and departments), Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d’Italia), Latvia, Lithuania, Luxembourg, Malta, Netherlands (except non-European territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (Rep, except northern part).

Important!
Please check the condition of the goods on receipt for possible transport damage before you confirm receipt at the parcel service / forwarding agent.
If something is wrong, please make a note on the receipt. Without this remark we cannot reimburse transport damages.

Is there a return deadline?
You have a 14-day right of withdrawal. Details on your right of revocation can also be found in our General Terms and Conditions.

Zone 1: European Union EU The European Union (EU) includes the following countries: Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (incl. Monaco; except overseas territories and départements), Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d’Italia), Latvia, Lithuania, Luxembourg, Malta, Netherlands (except non-European territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (Rep., except northern part).